FREQUENTLY ASKED QUESTIONS

Question/answer

What is your work schedule?

We work seven days a week without holidays, since 9 to 19:00. Orders made after 19:00 are processed the next day.

I can not place an order.

Have issues while making an order – contact our support service in any convenient way.

Can I change / cancel an order?

You can always cancel or change your order. To do this, just contact us by phone and provide details.

Can I return an order?

You can return your order in its original form and in the package within 14 days.

How to pay for the order?
  • With the help of your card when placing an order on the site;
  • Money transfer to the Privat Bank card;
  • Cash on delivery.
How to become your partner?

We are open to any proposals. Write to us at info@krago-store.com the details of your offer and we will review it asap. Details can be found in the corresponding section.

Can I order custom tailoring?

If it turned out that you did not find your ideal accessory in a wide range of our store, then you can order an individual tailoring service. In this case, absolutely all the details will be agreed with you, such as: shape and size, material, color, etc. You can also find out the cost of manufacturing a tie of your fabric.

Can I order a shawl / braces of the same fabric as the tie / bow tie?

Yes, you can. You can discuss the details of the order with the manager or specify in the comments of your order.

How is the delivery carried out? (Can you send the order to another city / country?)

Delivery in the world is free. It is carried out by any transport company convenient for you.
The cost of shipping to other countries depends on the country and the carrier. Usually, it does not exceed $5-20 and 10-14 days.

Do you have bow ties (accessories) for toddlers?

We are convinced that it is possible to dress stylishly since the very birth. Therefore, we can offer any of our tie or bow tie models in children’s sizes. Choose a butterfly for the baby, or order a set of butterflies for several gentlemen at once.

How to tie a Bow tie?

We can tie your bow tie before sending. But it is better and more correct to learn how to tie it yourself. If it seems to be very difficult, then you just did not see how we do it.

How to tie a tie?

There are a lot of options, as you can guess. Stay tuned and read our blog. We’ve got a lot of tips and tricks there.

How to wear a pocket square?

What is it needed for? How to wear? These and many more “kerchief” issues we discuss in our blog.

How can I be sure that you received my order?

After you place an order, our manager calls you by phone to approve the order. You can also track the status of the order with your email.

How can I find the right bow tie size?

Our bow ties can be adjusted around the neck with special fittings. The length of the girth can be seen on the page of each butterfly.

Do you have four-in-hand-ties?

We are convinced that a true gentleman wears a bow tied by himself. In this regard, all our bow ties are four-in-hand-ties.

Contact Us

OUR CONTACTS

Want to specify the terms of delivery and payment or offer cooperation? We are ready to answer any your question, help in selecting a gift or choose the right accessory that emphasizes the look. Just call us or write an e-mail.

Use any convenient way:

Krago in social networks: